Refunds & Returns Policy

ALL PURCHASES MADE ON GOLDCANNA.COM ARE NON-RETURNABLE AND ALL SALES ARE FINAL

If you are experiencing issues with an item please contact support@goldcanna.com- we will be more than happy to speak with you!

At goldcanna.com, your satisfaction is important to us. Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.

Because we sell consumable hemp-derived products, we are unable to resell any items that have left our facility. This is standard practice across the industry to ensure product safety, quality, and compliance.

Please make sure to review your order carefully before completing your purchase. If you have questions about any product, feel free to contact us at support@goldcanna.com prior to ordering — we’re happy to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with photos and a description of the issue. We’ll work quickly to resolve the situation with a replacement or other appropriate solution.

No Refunds for Carrier Delays

We do not issue refunds, credits, or replacements due to delivery delays caused by UPS. This includes, but is not limited to:

  • Weather conditions

  • Mechanical issues

  • Incorrect routing by UPS

  • Peak-season delays

  • Any other UPS-related interruptions outside of our control

Returned Packages Policy

If an order is returned to us by the carrier due to an incorrect address, unclaimed delivery, or refusal, it will be handled according to the circumstances below.

Customer-Provided Address Errors

Customers are responsible for entering accurate and complete shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for any costs associated with reshipment.

We ship to the address exactly as entered by the customer at checkout. We are not responsible for address errors caused by autofill, customer device settings, or incomplete information provided during checkout.

Once the returned package arrives at our facility, we will contact the customer to confirm whether they prefer to have the order reshipped or refunded.

  • If the customer chooses a reshipment:
    The customer must verify their updated shipping address and pay the new shipping cost before the order is resent.

  • If the customer chooses a refund:
    The refund will be issued minus the original shipping cost and a 10% processing fee, as returned items cannot be resold due to the nature of our products.

For health, safety, and compliance reasons, we cannot resell any returned product, regardless of condition.

Unclaimed or Refused Deliveries

If a package is unclaimed or refused upon delivery and returned to us, we will issue a refund for the order amount minus the original shipping cost and a 10% processing fee.
Because of the nature of our products, returned items cannot be resold and must be disposed of, which this fee helps cover. 

For health, safety, and compliance reasons, we cannot resell any returned product, regardless of condition.

If you prefer to have the order reshipped instead, we are happy to do so once the new shipping cost is paid and the address is confirmed.

Carrier or Fulfillment Errors

If a return occurs due to an error on our end—such as an incorrect shipping label or carrier mishandling—we will reship your order at no additional cost to you.

We encourage all customers to verify their shipping information and monitor tracking updates to help ensure smooth delivery. Let us know if you have any other questions! 

Gold Canna will only accept returns and refunds on items purchased directly from goldcanna.com. Gold Canna will not accept returns from a purchase made in a retail store.