Answers to the questions we hear most about our flower, concentrates, vapes, gummies and orders. Can't find what you need? Email support@goldcanna.com.
Ordering & Shipping
How long until my order ships?
Orders are processed within 2–3 business days. Our team packs orders Monday–Friday. Orders placed on weekends or holidays are processed the next business day.
See our Shipping Policy for full details.
Do you offer free shipping?
Yes. Retail orders over $100 ship free and discreetly. Free shipping doesn't apply to bulk products.
Is my package discreet?
Yes. Every order ships in discreet, professional packaging.
Does someone need to sign for my package?
All UPS deliveries require an adult signature, so plan for someone 21 or older to be available.
How do I track my order?
You'll get tracking by email as soon as your order ships. You can also log in to your account to view your orders.
Do you offer overnight shipping?
Yes. UPS Next Day Air orders ship Monday through Friday. Please note that all Friday overnight orders arrive on Monday.
Which states do you not ship to?
Retail orders: we don't ship to Alaska, Hawaii, Missouri, Ohio, Oregon or Tennessee.
Bulk orders: we don't ship outside the continental US, or to Alabama, Florida, Georgia, Missouri, Ohio, Oregon, South Carolina, Tennessee or Texas.
Can I protect my package against loss or damage?
Yes. Add Shipping Protection by Route at checkout to protect your package against loss, theft and damage.
Returns, Cancellations & Order Issues
Can I return my order?
All sales are final. Because we sell consumable hemp-derived products, we can't accept returns or resell anything that has left our facility. See our Refund Policy for details.
My order arrived damaged or I got the wrong item. What do I do?
Email support@goldcanna.com within 72 hours of delivery with a photo and your order number.
Can I cancel my order?
Orders that haven't been fulfilled yet can be cancelled. Email support@goldcanna.com with your order number as soon as possible.
Once an order is marked Fulfilled, it has shipped and can't be cancelled. If you still want to cancel, you can refuse the package when the carrier attempts delivery. See our Refund Policy.
What if I entered the wrong shipping address?
We ship to the address exactly as entered at checkout, so please double-check it. If a package is returned because of an incorrect address, you'll be responsible for the cost to reship it.
Our Products
What products do you carry?
- THCA flower in 14g and 28g sizes
- Concentrates: badder and crumble (2g, 10g, 28g) and live rosin (2g, 5g)
- Hash: Moroccan, Lebanese, bubble and dark static
- Vapes: Liquid Diamonds cartridges (1 ml) and live rosin pods (½ g)
- Prerolls: 1g THCA and hash-infused prerolls
- Gummies: hash rosin, Delta-9 and CBD
- CBD flower
Availability changes often. Each product page shows the sizes in stock.
What do Greenhouse, Indoor and Sungrown mean?
They tell you how the flower was grown: in a greenhouse, fully indoors, or outdoors in the sun. Exotic marks our most distinctive indoor strains.
What's the difference between Top Cut and Gold Nuggets?
Top Cut is our premium selection of larger, hand-selected buds. Gold Nuggets are smaller buds from the same kind of flower at a lower price.
What is THCA?
THCA is a naturally occurring compound in hemp. When it's heated, by smoking, vaping or dabbing, it converts to THC, which produces intoxicating effects.
How strong are your gummies?
Our hash rosin gummies contain 12.5mg THC per gummy, and our Delta-9 gummies contain 10mg Delta-9 THC per gummy. Each product page lists the strength per gummy and the count per bag.
Are your products lab tested?
Yes. Our products are third-party lab tested, with Certificates of Analysis (COAs) from federally accredited labs. You'll find the COA in the photos on each product page. If you don't see one, email support@goldcanna.com and we'll send it.
Are your products legal?
Our products are derived from USA-grown hemp and contain less than 0.3% Delta-9 THC, in accordance with the 2018 Farm Bill. State laws vary, and we don't ship to states where THCA is illegal (see "Which states do you not ship to?" above).
Will your products show up on a drug test?
They can. Products containing THCA, THC or other cannabinoids may cause a positive drug test. If you're tested, please keep that in mind.
How old do I have to be to order?
Our products are for adults 21 and over.
Bulk & Wholesale
Do you sell wholesale or bulk?
Yes. We sell THCA flower by the pound, plus bulk concentrates and prerolls. Contact our sales team at bulksales@goldcanna.com or 541-291-2404, or visit our Wholesale page.
How does bulk shipping work?
Orders with bulk products ship by UPS only, and bulk flower requires an adult signature. Free shipping doesn't apply to bulk products. Shipping costs are based on weight and location.
We don't ship bulk orders outside the continental US, or to Alabama, Florida, Georgia, Missouri, Ohio, Oregon, South Carolina, Tennessee or Texas.
Still have questions?
We're happy to help. Email us and we'll get back to you.
Email support@goldcanna.com